errors | Automation Dojos https://www.automationdojos.com/tag/errors/ Applied Automation Ops Sat, 09 Apr 2022 19:40:07 +0000 en-US hourly 1 https://www.automationdojos.com/wp-content/uploads/2021/06/Adjo_X_fav_32.png errors | Automation Dojos https://www.automationdojos.com/tag/errors/ 32 32 Common Errors with QTP/UFT – Part 2 https://www.automationdojos.com/common-errors-qtp-uft-part-2/ https://www.automationdojos.com/common-errors-qtp-uft-part-2/#respond Mon, 12 May 2014 12:55:03 +0000 https://www.automationdojos.com/?p=12852 Common Errors with QTP/UFT – Part 2 | As Published On Automation Dojos

Welcome to the second and final part of this series on ‘Common Errors for QTP/UFT’! Earlier, we discussed about some of the ‘Common QTP/UFT Installation Issues’. In this post however we shall be discussing some assorted issues which you may face, when using both QTP/UFT and ‘JAVA’ related tools and software (e.g. JDK, Eclipse IDE), […]

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]]> Common Errors with QTP/UFT – Part 2 | As Published On Automation Dojos

Welcome to the second and final part of this series on ‘Common Errors for QTP/UFT’! Earlier, we discussed about some of the ‘Common QTP/UFT Installation Issues’.

In this post however we shall be discussing some assorted issues which you may face, when using both QTP/UFT and ‘JAVA’ related tools and software (e.g. JDK, Eclipse IDE), on the same machine. This article also explains the possible fixes or workarounds to overcome each issue. Hope that helps!

Eclipse/QTP/UFT does not work after Java update

When a machine runs QTP and Java Applications, there are certain configuration conflicts. Users experience unexpected behaviour of QTP or Java. One of the common issues with QTP and Java is that Eclipse workspace does not load when you run the program. There are different errors that can be seen:

Case 1 : There is no error message. The program blinks for a second and goes off

One of the possible reasons is that you have downloaded Java SDK plugin from HP and environmental variables prevent Java application from loading. In that case, there should not be any issue with the Eclipse workspace. You can confirm this by changing the SHOW_WORKSPACE_SELECTION_DIALOG argument to True. This issue occurs on machines that run QTP. The reason is that QTP sets a value to environmental variables JAVA_OPTIONS AND JAVA_TOOLS_OPTIONS.

To run Eclipse, you have to delete these environmental variables. However, that gives another problem. Now, QTP doesn’t recognize Java or Oracle objects. The best way to resolve this issue is to make Java Support load only when Java add-ins or Oracle add-ins are running with QTP. Follow these steps to achieve this:

  1. Close all Java applications.
  2. Close QTP
  3. Click on Start -> Control Panel -> Java Control Panel
  4. Go to Advanced Tab -> Default Java for Browsers
  5. Uncheck the box for Internet Explorer and close the Java Control Panel
  6. Go to the Registry Editor. Start -> Run -> RegEdit
  7. Click the + beside HKEY_Local_Machine -> Software -> Mercury Interactive -> JavaAgent -> LoadDependsOnPackage
  8. Select 32-bit OS or 64-bit OS according to your configuration
  9. The default value is set to 0. Change it to 1 so that the agent will be loaded only when the application is loaded.
  10. Close the Registry Editor and restart the system
Case 2 : Error Message - NoClassDefFoundError

Another common error encountered while upgrading to QTP 11 from QTP 9.5 or QTP 10, the upgrade is successfully done. However, when you open the application, it does not open or behaves unexpectedly. This is commonly seen with systems that use local versions of the HP software.

When you open Eclipse, it gives an error NoClassDefFoundError. This issue might be a result of corrupt Java (JDE/JRE) software. When you run the Eclipse archive on another system, it should work fine.

To resolve this issue, uninstall the Java program suite and the QTP software. Then, freshly install Java and then install QTP. When QTP is installed on a machine that has a proper Java environment, it should work fine.

Case 3 : Error message - “An error has occurred. See the log file”

Consider an instance wherein you open the Eclipse and it gives an error message to check the log file. This is again caused by Java update. Check if you have installed JRE updates recently. Sometimes, you might install two versions of JRE and a conflict arises.

To resolve this issue, uninstall Java environment and Eclipse and reinstall them again.

Case 4: QTP behaves unexpectedly

In certain cases, QTP behaves unexpectedly and you experience the following issues:

  • QTP does not recognize the window and no recording is done
  • Missing toolbars or tabs
  • Coding error

The simplest way is to restart your machine and check if the issue is resolved. If that does not work try the following :

  • Check if all add-ins are selected.
  • Corrupt user profiles can prevent the program from working in its fullness.
  • Check out if your user profile is intact. To do so, create another user account and login into the program to see if the issue is resolved.
  • Another area to check out is whether you are logged in as an administrator. QTP requires an administrator account for certain tasks.
  • Reinstalling the software should be the last resort. Before doing that, check if there are any QTP patches released for the issue you are experiencing.

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]]> https://www.automationdojos.com/common-errors-qtp-uft-part-2/feed/ 0 Common Errors with QTP/UFT – Part 1 https://www.automationdojos.com/common-errors-qtp-uft-part-1/ https://www.automationdojos.com/common-errors-qtp-uft-part-1/#respond Wed, 12 Mar 2014 01:21:56 +0000 https://www.automationdojos.com/?p=12826 Common Errors with QTP/UFT – Part 1 | As Published On Automation Dojos

As the name suggests, this article focuses on the common problems faced during or after QTP/UFT installation. We shall also have a separate article dedicated to common problems owing to JAVA and QTP/UFT installation on the same machine and thereby arising conflicts or rather configuration issues. Normally, QTP gets installed without creating any problem. However, […]

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]]> Common Errors with QTP/UFT – Part 1 | As Published On Automation Dojos

As the name suggests, this article focuses on the common problems faced during or after QTP/UFT installation. We shall also have a separate article dedicated to common problems owing to JAVA and QTP/UFT installation on the same machine and thereby arising conflicts or rather configuration issues.

Normally, QTP gets installed without creating any problem. However, there are certain errors that are commonly experienced by people. Some of these are listed below.



Common Problems with QTP/UFT Installation

  • Nothing happens after the initial installation screen / Application does not open after installation
  • The Application does not launch after an upgrade
  • .dll missing
  • Requires a license
  • QTP behaves unexpectedly
  • .Net 4.0 does not work
  • Windows Remote shell service error
Problem 1 : Nothing happens after the initial installation screen / Application does not open after installation

If you experience this kind of error/s while installing software, try the below options.

  1. Anti-Virus issues: if the installation does not move further, the anti-virus product might be causing the issue. This is commonly seen with McAfee Anti-Virus. To resolve this issue, disable the anti-virus and install QTP.
  2. English usernames: QTP software requires that OS usernames are in English. Even though you log in as an administrator, your username can only contain English letters. Else, the installation will not complete successfully. If it does, it will not work properly.
  3. Installation Path: Along with usernames, the location name where QTP is installed needs to be in English letters. Even the path of installation files requires English letters as well.
Problem 2 : Application does not open after an upgrade

Another common error encountered while upgrading to QTP 11 from QTP 9.5 or QTP 10, the upgrade is successfully done. However, when you open the application, it does not open or behaves unexpectedly. This is commonly seen with systems that use local versions of the HP software. To resolve this issue, go to :

  • Control Panel – > Add/Remove programs
  • Choose HP QTP
  • Click on Change and choose Repair
  • Follow the instructions to resolve the issue.
Problem 3 : wwwpackage.dll failed to register

Another common error encountered during the QTP installation procedure is wwwpackage.dll error. Try these options:

  • Check if you are logged in Administrator account
  • Disable the antivirus program
  • Check if the installer package is corrupt
  • Check if the system requirements are met

If everything is fine, you can register the dll manually.Go to CMD and run this command regsvr32 “<QTP install dir>\bin\WWWPackage.dll

Problem 4 : Licensing issues

There are licensing issues as well. If you have downloaded a 30-day trial version, you have to upgrade the program from HP. Another issue is the RMS License Manager. QTP support version 8.3.0 or above. Other versions are not supported.

Problem 5 : The application behaves unexpectedly

If the application behaves unexpectedly, there is one known issue. When you upgrade to QTP 11 on a system that has a Quick test 10.00 patch, it does not work well. To resolve this issue:

  • Go to Start – > Control Panel
  • Click on Updates
  • Choose HP and see if QTPNET_00015 is in the list
  • Uninstall this patch and then install QTP 11
Problem 6 : Using .NET with QTP

If you want to use .NET 4.0, you have to first install it before installing QTP. However, if you install QTP first and then install the .NET program, you have to manually register dll files, QTP agent and QTPwpfagent.

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Problem 7 : rshsvc exe error

rshsvs or Windows Remote Shell Service gives an error message. This error is seen on XP systems. You can either upgrade to windows 7. Alternately, you can configure the service to start manually.

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